Accounts: How to Change Your Email, User ID, Legal Name, Chosen Name, Pronouns, or Identity within University Systems (Students)

Summary

Students at the University are able to change their email, legal name, chosen name, and pronouns across University systems. This article gives instructions on how to change this information.

Body

Before You Begin:

  • To change your legal name, complete the Name Change Authorization form with the Registrar's Office. You must provide a copy of your current photo ID (unexpired) as well as a copy of your signed Social Security card with your new name.
  • These instructions apply to students at the University. If you are an employee with the University, follow the instructions in this knowledge base article: https://service.louisville.edu/TDClient/277/Portal/KB/ArticleDet?ID=20353.
  • Changes to your email address apply to the following systems: Student System, WorkdayHR, O365 (email directory), University Directory (People Finder), Archibus, Library, Campus Health, Cardinal Card, Blackboard, Identity Management, Campus Solutions, and Adobe.
    • Email is prioritized for use within most systems unless userID email is required for sign-in.
  • Changes to your legal name apply to the following systems: Student System and Transcripts.
    • Legal name changes does not impact chosen name if a name is already set within the system.
  • Changes to your chosen name apply to the following systems: Student System, O365 (email directory), University Directory (People Finder), Library, Campus Health, Cardinal Card, Blackboard, Identity Management, Canon Print, CardBox, Adobe, Grade/Class Rosters, REACH, Housing, and Cardsmart.
    • Chosen name is prioritized for use within most systems.
  • Changes to your pronouns apply to the following system: Student System.

Objective or Task

Change your email, legal name, chosen name, pronouns, or identity within various University systems as a student.

Instructions

Email

  1. Go to https://ulink.louisville.edu/
  2. Scroll down to the bottom of your screen.
  3. Under RESOURCES, click EMAIL ADDRESSES.
  4. LOG IN to ULink with your User ID and password.
  5. Under "Your Chosen Nicknames Include", update the RECIPIENT NAME to the name you want to use. Use the format firstname.lastname. If your current "Recipient Name" includes a number at the end, add that to your new "Recipient Name" (e.g., if your current recipient nickname is john.smith.1 and you wish to change your email nickname to match your new name "Jane Smith", enter "jane.smith.1" as your new recipient name.)
  6. Click SAVE.

User ID

  1. Go to: https://service.louisville.edu/TDClient/277/Portal/Requests/TicketRequests/NewForm?ID=bpddCuDap64_&RequestorType=ServiceOffering
  2. Under the "Security Area" dropdown menu, SELECT "Identity and Access Management".
  3. Under "Service", SELECT "Authentication Provisioning".
  4. Under "Service Offerings", SELECT "Request UserID Name Change".
  5. ADD a short request summary.
  6. ADD a description of your request. Be sure to include your current user ID, the reason for the user ID change, and your name.
  7. Click SUBMIT.

Legal Name

  1. Go to https://student.louisville.edu/registrar/registration/student-forms
  2. Complete the NAME CHANGE AUTHORIZATION (PDF) form.
  3. Include the required DOCUMENTATION (a copy of an unexpired photo ID and a copy of a signed Social Security card with your new name).
  4. PRINT the form, SIGN it, and MAIL/FAX to the address listed on the form with the required documentation.

Chosen Name

  1. Go to https://ulink.louisville.edu/.
  2. LOG IN using your User ID and password.
  3. Click on the PROFILE tile.
  4. On the left side of the screen, click PERSONAL DETAILS.
  5. Click the PERSONAL tab.
  6. Click the plus (+) button below NAMES.
  7. Enter your chosen name.
  8. Click SAVE.

Pronouns

  1. Go to https://ulink.louisville.edu/.
  2. LOG IN using your User ID and password.
  3. Click on the PROFILE tile.
  4. On the left side of the screen, click PERSONAL DETAILS.
  5. Click the BIOGRAPHIC tab.
  6. Under GENDER, click PREFERRED PRONOUNS.
  7. SELECT your preferred pronouns from the drop-down menu.
  8. Click SAVE.

Outcome

Your email, legal name, chosen name, and/or pronouns will be updated across various University systems as a student.

Need Additional Help

  • Contact the ITS HelpDesk: Call 502-852-7997 during business hours:
    • Monday through Thursday: 6:00am – 10:00pm
    • Friday: 6:00am – 5:00pm
    • Saturday: 7:00am – 5:00pm
    • Sunday: 10:00am – 10:00pm
    • University Holidays: 7:00am – 5:00pm
    • Closed on Thanksgiving, the day after Thanksgiving, and Christmas.
    • If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.
  • Live Chat: Chat with the ITS HelpDesk at https://apps.louisville.edu/it/livechat/phplive.php during business hours.
  • Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.
  • In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.

Details

Details

Article ID: 20352
Created
Fri 2/13/26 2:16 PM
Modified
Fri 2/13/26 2:48 PM