MATLAB: How to Bypass "Browser Out of Date" Error When Using MATLAB Desktop Application

This article explains how to sign in to the MATLAB desktop application if you receive a "Browser Out of Date" error message when trying to use Duo in the MATLAB desktop application. Use this guide if you cannot sign into the MATLAB desktop application because its embedded browser cannot load Duo. This helps you sign in successfully and return to your work.

Before You Begin:

• Make sure you have the MATLAB desktop installer downloaded to your computer. For instructions on how to access and download the MATLAB desktop installer, visit MathWorks: How to Access the UofL MATLAB License.
• Have your UofL login credentials handy.
• As a workaround to this issue, you can use MATLAB online in Microsoft Edge instead of the MATLAB desktop application.

Instructions

Use a One-Time Password (OTP) - preferred method

1. Open the MATLAB desktop installer.
2. Enter your first.last@louisville.edu email address.
3. Click Next. A new window will appear with a UofL-branded login page.
4. Enter your userID@louisville.edu email address on the UofL-branded login page.
5. Click Next.
6. Enter your password.
7. Click Sign In.
8. Click Continue. The error message stating that your browser needs to be updated for Duo will appear in the MATLAB login window.
9. Close the window showing this error using the X in the top right-hand corner. A "Having trouble signing in?" pop-up window will appear in the original MATLAB login window.
10. Click Continue in the "Having trouble signing in?" pop-up window.
11. Copy the link under "One-Time Password Required".
12. Open your preferred Internet browser, and paste the link into your browser.
13. Enter your firstname.lastname@louisville.edu email address.
14. Click Next.
15. Copy the generated one-time passcode.
16. Go back to the MATLAB desktop application, and paste the one-time passcode.
17. Click Submit.
18. Review the license agreement.
19. Select "Yes" to accept the terms of the license agreement.
20. Click Next.
21. Follow the prompts to finish installing MATLAB onto your computer.

Use MATLAB Online with Microsoft Edge

1. Open Microsoft Edge.
2. Clear your Microsoft Edge browser cookies, cache, and history.
   1. Click the three dots (...) in the top right-hand corner of the browser window.
   2. Click Settings.
   3. Click Privacy, search, and services.
   4. Click Clear browsing data.
   5. Click Choose what to clear.
   6. If needed, select the time range.
   7. If needed, select browsing history, cookies and other site data, and cached images and files.
   8. Click Clear now.
3. Go to the MATLAB gateway.
4. Click Sign in to get started.
5. Enter your firstname.lastname@louisville.edu.
6. Click Next. A UofL-branded login window will appear.
7. Enter your userID@louisville.edu email address.
8. Click Next.
9. Enter your password.
10. Click Next.
11. If needed, complete Duo verification.

Need Additional Help?

• ITS HelpDesk
• Submit a Ticket: Use the self-service portal to log requests.
• In-Person Support: Visit the iTechConnect during business hours for individual help.  Located on the lower level of the Miller Information Technology Center (MITC) - Belknap Campus.