Network: How to Troubleshoot Wireless Connection Issues

Summary

This guide helps you troubleshoot wireless connection problems on campus. Use these steps if you experience slow speeds, dropped connections or cannot access the wireless network.

Body

 

Instructions

  1. Check if your device’s wireless is turned on.
  2. Make sure you are connected to the correct campus wireless network.
  3. Move closer to a wireless access point if your signal is weak.
  4. Restart your device to refresh the connection.
  5. Forget the network and reconnect by entering your credentials again.
  6. Try connecting with a different device to see if the issue is device-specific.
  7. Gather details about your issue, such as error messages or when the problem started.
  8. Report the issue: Report an issue.

 

Details

Details

Article ID: 20290
Created
Fri 11/14/25 1:52 PM
Modified
Tue 7/7/26 4:34 PM

Related Services / Offerings

Related Services / Offerings (1)

Networking - Wireless Services
We maintain and manage UofL's wireless (Wi-Fi) network on all campuses with 802.11n dual band 2.4/5GHz Wi-Fi. With four different types of wireless access, we have options for the best connectivity and extended, certified access depending on your needs and UofL sign-in level.