Listserv

ListServs are email lists that can be created to email groups of people associated with the university. Listservs are a great way to send important emails to a group of people, notify a specific group of people of an event, share important information and more. Learn how to request a listserv and manage listserv members.

Overview

ListServs are email lists that can be created to email groups of people associated with the university. Listservs are a great way to send important emails to a group of people, notify a specific group of people of an event, share important information and more.

There are three types of listservs:

• Interactive – all subscribers of the listserv can send emails to the listserv, and all subscribers can respond to emails sent to the listserv
• Moderated – all emails sent to the listserv must be approved by the editor of the listserv before they are sent to listserv subscribers
• Announcement/Broadcast – only the editor of the listserv can send messages. Subscribers cannot reply to listserv emails

How to Request a Listserv

Use "Request a Service" to request a listserv. For lists with only university email addresses, consider using a Microsoft 365 group for more collaboration features.

How to Add Subscribers to a Listserv

Before You Begin

• Add new subscribers to your University of Louisville Listserv using the Listserv Management Console.
• Only the list owner can add subscribers.
• For lists with only university email addresses, consider using a Microsoft 365 group for more collaboration features.

Objective or Task

Add subscribers to your Listserv using the Listserv Management Console.

Instructions

1. Go to the Listserv Management Console at https://listserv.louisville.edu.
2. Click Log In in the top right corner.
3. Log in using your UserID@louisville.edu email address and password.
4. Click Subscriber Management on the left side of the screen.
5. If needed, search for and select the Listserv you want to manage at the top of the screen.
6. In the Email Address and Name box, enter the email address and name of the person you want to add.
   • For university users, add their UserID@louisville.edu address and their nickname (for example, first.last@louisville.edu).
   • For non-UofL users, add their primary email address.
7. Select whether you want the new subscriber to receive a notification that they have been added.
8. Click Add Subscriber.

Outcome

The new subscriber will be added to your Listserv. If you chose to send a notification, they will receive an email confirming their subscription.

How to Remove Subscribers from a Listserv

Before You Begin

• Remove subscribers from your university listserv using the listserv Management Console.
• Only the list owner can remove subscribers.
• For ownership changes, contact the ITS HelpDesk.

Objective or Task

Remove subscribers from your listserv using the Listserv Management Console.

Instructions

1. Go to the Listserv Management Console at https://listserv.louisville.edu.
2. Click Log In in the top right corner.
3. Log in using your UserID@louisville.edu email address and password.
4. Click Subscriber Management on the left side of the screen.
5. If needed, search for and select the Listserv you want to manage at the top of the screen.
6. Search for the subscriber you want to remove by email address or name.
7. Select whether you want the user to receive a notification that they have been removed.
8. Click Delete to remove the subscriber from your Listserv.
   • Do not change any other settings on this page.
   • Only use Delete From All Lists if you want to remove the user from every Listserv.

Outcome

The selected subscriber will be removed from your Listserv. If you chose to send a notification, they will receive an email confirming their removal.

Need Additional Help?

• Contact the ITS HelpDesk: Call 502-852-7997 during business hours:
  • Monday through Thursday: 6:00am – 10:00pm
  • Friday: 6:00am – 5:00pm
  • Saturday: 7:00am – 5:00pm
  • Sunday: 10:00am – 10:00pm
  • University Holidays: 7:00am – 5:00pm
  • Closed on Thanksgiving, the day after Thanksgiving, and Christmas.
  • If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.
• Live Chat: Chat with the ITS HelpDesk at https://apps.louisville.edu/it/livechat/phplive.php during business hours.
• Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.
• In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.