User Requests CardBox Account and Receives Invitation Email

CardBox accounts at the University of Louisville are created using your userID@louisville.edu email address. If you previously created a personal Box.com account with this address, you will receive an invitation to join the UofL CardBox system in your university email.

CardBox: How to Accept Your Account Invitation and Log In

 

Before You Begin:

• Make sure you have access to your UofL email account.
• Know your userID@louisville.edu and any password you may have set for a personal Box.com account.

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Objective or Task:

Accept your CardBox invitation and log in to the UofL CardBox system.

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Instructions:

1. Check Your University Email

   • Look for an invitation email from Box.com to join the University of Louisville’s CardBox system.

2. Open the Invitation Email

   • Click the link in the invitation email to begin the process.

3. If You Previously Created a Personal Box.com Account

   • The invitation will be sent to your userID@louisville.edu address.
   • Click the link in the email or go to box.com in your web browser.
   • Click Log In.
   • Enter your userID@louisville.edu and the password you created for your personal Box.com account.
   • Note: This password is NOT synchronized with your ULink password.

4. If You Forgot Your Personal Box.com Password

   • Click the Reset Password link on the Box.com Log In page.
   • Follow the instructions to reset your password.

5. Accept the Invitation

   • Once logged in you should see a pop-up box inviting you to join the University’s instance.
   • Accept the invitation.
     

6. Log In to CardBox via UofL

   • After accepting the invitation go to louisville.box.com.
   • Log in using your university credentials (userID and ULink password).

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Outcome:

After completing these steps your Box.com account will be linked to the University of Louisville’s CardBox system, and you can log in using your university credentials at louisville.box.com.

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Further Readings:

• UofL ITS CardBox Information

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Need Additional Help

Contact the ITS HelpDesk: Call 502-852-7997 during business hours:

• Monday through Thursday: 6:00am – 10:00pm
• Friday: 6:00am – 5:00pm
• Saturday: 7:00am – 5:00pm
• Sunday: 10:00am – 10:00pm
• University Holidays: 7:00am – 5:00pm
• Closed on Thanksgiving, the day after Thanksgiving, and Christmas.

If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.

Live Chat: Chat with the ITS HelpDesk during business hours.

Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.

In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.