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Outlook: How to Understand UofL Email Sending Limits
Before You Begin:
- Make sure you are using your UofL email account.
- Understand that these limits apply to all UofL email users.
Objective or Task:
Learn the sending limits for your UofL email account to avoid delivery issues.
Instructions:
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Check the Recipient Limit
- You can include up to 500 recipients on a single email message.
- A public group counts as one recipient.
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Check the Message Rate Limit
- You can send up to 30 email messages per minute from your account.
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Check the Recipient Rate Limit
- You can send email messages to a maximum of 10,000 recipients per day.
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Plan Large Mailings Carefully
- If you need to email more than these limits allow consider breaking up your mailing or using approved mass email tools.
Outcome:
After reviewing these limits you will be able to send emails without exceeding UofL’s restrictions, reducing the risk of delivery failures or account lockout.
Further Readings:
Need Additional Help
Contact the ITS HelpDesk: Call 502-852-7997 during business hours:
- Monday through Thursday: 6:00am – 10:00pm
- Friday: 6:00am – 5:00pm
- Saturday: 7:00am – 5:00pm
- Sunday: 10:00am – 10:00pm
- University Holidays: 7:00am – 5:00pm
- Closed on Thanksgiving, the day after Thanksgiving, and Christmas.
If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.
Live Chat: Chat with the ITS HelpDesk during business hours.
Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.
In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.