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Before You Begin
Ensure you have a valid UofL user account and request access to CardBox.
Identify your department’s storage and collaboration needs.
Objective or Task
Learn how to request, access and use CardBox departmental folders for secure file storage and sharing.
Instructions
Request CardBox Access
- Go to the Identity Management Portal and request CardBox access.
- Follow the steps to set up your account and receive confirmation.
Create and Manage Departmental Folders
- Log in to CardBox and create folders for your department or project.
- Invite collaborators by entering their email addresses.
Upload, Share, and Edit Files
- Use the CardBox dashboard to upload files and folders.
- Share files with team members or external collaborators via secure links.
Sync and Backup Files
- Use CardBox desktop and mobile apps to sync files and enable automatic backups.
Outcome
After completing these steps, your department will have secure, unlimited cloud storage and collaboration via CardBox.
Further Readings
Need Additional Help
• Contact the ITS HelpDesk: Call 502-852-7997 during business hours:
o Monday through Thursday: 6:00am – 10:00pm
o Friday: 6:00am – 5:00pm
o Saturday: 7:00am – 5:00pm
o Sunday: 10:00am – 10:00pm
o University Holidays: 7:00am – 5:00pm
o Closed on Thanksgiving, the day after Thanksgiving, and Christmas.
o If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.
• Live Chat: Chat with the ITS HelpDesk at https://apps.louisville.edu/it/livechat/phplive.php during business hours.
• Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.
• In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.