Accounts: How to Update and Manage Your Recovery Information

Use this guide to update your recovery email address or mobile phone in the Identity Management portal. You need current recovery information to reset your password or regain access to your account if you forget your password. This process applies to students, employees, service accounts and sponsored accounts.

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Before You Begin

• Students and Employees:  Please have your UofL login credentials handy.
• For Service Accounts:  Please have the Service Account's UofL login credentials handy.
• For Sponsored Accounts:  Please have the Sponsored Account's UofL login credentials handy.

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Instructions

Students and Employees

1. Go to Password and Account Management.
2. Enter your UofL login credentials.
3. Click SIGN IN.
4. Click the MY PROFILE tab.
5. Update your recovery email address, your recovery mobile phone, or both.
6. Click SUBMIT.
7. Enter the PIN sent to your new recovery email and/or mobile phone in the appropriate field. If you updated both, enter both PINs.
8. Check for a confirmation message in your new recovery email and your University email, or a confirmation text message if you updated your mobile phone.
9. View your updated recovery information under MY PROFILE

 

Service Accounts

Only the owner of the service account should update sponsored account recovery information.

1. Go to Password and Account Management.
2. Enter the service account UofL login credentials.
3. Click SIGN IN.
4. Click the MY PROFILE tab.
5. Update the recovery email address, the recovery mobile phone, or both.
6. Click SUBMIT.
7. Enter the PIN sent to the new service account recovery email and/or mobile phone in the appropriate field. If you updated both, enter both PINs.
8. Check for a confirmation email in the service account and recovery email, or a confirmation text message if you updated the mobile phone.
9. View the updated recovery information under MY PROFILE.

 

Sponsored Accounts

Only the sponsored user should update sponsored account recovery information.

1. Go to Password and Account Management.
2. Enter your sponsored account UofL login credentials.
3. Click SIGN IN.
4. Click the MY PROFILE tab.
5. Update the recovery email address, the recovery mobile phone, or both.
6. Click SUBMIT.
7. Enter the PIN sent to the new service account recovery email and/or mobile phone in the appropriate field. If you updated both, enter both PINs.
8. Check for a confirmation email in your sponsored account and recovery email, or a confirmation text message if you updated the mobile phone.
9. View the updated recovery information under MY PROFILE.

 

Need Additional Help?

• ITS HelpDesk
• Submit a Ticket: Use the self-service portal to log requests.
• In-Person Support: Visit the iTechConnect during business hours for individual help.  Located on the lower level of the Miller Information Technology Center.