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Before You Begin
Identify your meeting space, technology needs and participant requirements.
Objective or Task
Learn how to request meeting technology and get support for your event.
Instructions
Request Meeting Technology
- Submit a ticket via the ITS Service Catalog or contact the ITS HelpDesk.
- Provide details about your meeting, space and technology needs.
- A consultation is highly suggested, dependent on the space or environment chosen, complexity of needs and equipment available.
Set Up and Use Equipment
- For most meeting rooms, ITS will coordinate equipment setup (depending on location) and provide instructions.
- For hybrid or virtual meetings, we suggest that you request video conferencing support.
Outcome
After completing these steps, your meeting will be supported by appropriate technology and technical assistance.
Further Readings
Need Additional Help
• Contact the ITS HelpDesk: Call 502-852-7997 during business hours:
o Monday through Thursday: 6:00am – 10:00pm
o Friday: 6:00am – 5:00pm
o Saturday: 7:00am – 5:00pm
o Sunday: 10:00am – 10:00pm
o University Holidays: 7:00am – 5:00pm
o Closed on Thanksgiving, the day after Thanksgiving, and Christmas.
o If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.
• Live Chat: Chat with the ITS HelpDesk at https://apps.louisville.edu/it/livechat/phplive.php during business hours.
• Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.
• In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.