Manually Submit GlobalProtect VPN HIP Report

Learn how to manually submit a Host Information Profile (HIP) report using the GlobalProtect VPN client. This guide is for anyone who can connect to the VPN but cannot access university resources, and explains how to resubmit your HIP report for troubleshooting.

Before you Begin

• Required access or permissions: You must be an active faculty, staff or student to receive a UofL account.
• Have your UofL login credentials available.

Instructions:

1. Open the GlobalProtect VPN Client

1. Go to the Windows system tray.
2. Click the world globe icon for GlobalProtect VPN.

2. Access VPN Client Settings

1. Click the three lines in the top right corner.
2. Select Settings.
   

3. Resubmit the Host Information Profile (HIP) Report

1. Click the Host Profile tab in the menu bar.
2. Click the Resubmit Host Profile button.
   

Need Additional Help

ITS HelpDesk

Submit a Ticket: Use the self-service portal to log requests.

In-Person Support: Visit the iTechConnect during business hours for individual help.  Located on the lower level of the Miller Information Technology Center (MITC) - Belknap Campus.