Learn how to manually submit a Host Information Profile (HIP) report using the GlobalProtect VPN client. This guide is for anyone who can connect to the VPN but cannot access university resources, and explains how to resubmit your HIP report for troubleshooting.

Manually Submit GlobalProtect VPN HIP Report

 

Objective or Task:

Manually submit a GlobalProtect VPN client HIP report to the university VPN system.

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Instructions:

1. Open the GlobalProtect VPN Client

1. Go to the Windows system tray.
2. Click the world globe icon for GlobalProtect VPN.

2. Access VPN Client Settings

1. Click the three lines in the top right corner.
2. Select Settings.
   

3. Resubmit the Host Information Profile (HIP) Report

1. Click the Host Profile tab in the menu bar.
2. Click the Resubmit Host Profile button.
   

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Outcome:

You will have manually submitted a HIP report which may resolve issues accessing university resources through the VPN.

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Need Additional Help

Contact the ITS HelpDesk: Call 502-852-7997 during business hours:

Monday through Thursday: 6:00am – 10:00pm
Friday: 6:00am – 5:00pm
Saturday: 7:00am – 5:00pm
Sunday: 10:00am – 10:00pm
University Holidays: 7:00am – 5:00pm
Closed on Thanksgiving, the day after Thanksgiving, and Christmas.

If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.

Live Chat: Chat with the ITS HelpDesk during business hours.

Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.

In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.