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Before You Begin
Review UofL firewall policies and compliance standards.
Know your system or application details before submitting a request.
Objective or Task
Learn how to request new firewall rules or changes to existing firewall rules for UofL systems.
Instructions
Request Firewall Services
- Submit a firewall request for new rules or changes via the Firewall Service Request Form.
- Provide system details, justification and required protection level.
Review and Approval
- ITS reviews all firewall requests to ensure campus-wide security.
- Custom firewall requests may incur additional costs.
Remove Firewall Exception Rule
- When decommissioning a system or no longer needing a rule, submit a Firewall Rule Removal Request.
Outcome
After completing these steps, your firewall request will be reviewed and implemented to protect your system and the university network.
Further Readings
Need Additional Help
• Contact the ITS HelpDesk: Call 502-852-7997 during business hours:
o Monday through Thursday: 6:00am – 10:00pm
o Friday: 6:00am – 5:00pm
o Saturday: 7:00am – 5:00pm
o Sunday: 10:00am – 10:00pm
o University Holidays: 7:00am – 5:00pm
o Closed on Thanksgiving, the day after Thanksgiving, and Christmas.
o If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.
• Live Chat: Chat with the ITS HelpDesk at https://apps.louisville.edu/it/livechat/phplive.php during business hours.
• Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.
• In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.