You can request expert assistance with survey design, administration and analysis from the Office of Academic Planning & Accountability (OAPA) at UofL. This guide explains how to request help, what steps to follow and what to expect. Faculty, staff, and administrative offices seeking support for surveys should use these steps to ensure effective survey processes and compliance with university policies.

OAPA Survey Support: How to Request Help with a Survey

 

Before You Begin:

• Review the Survey Administration Protocol for university policies and procedures. 
• Check the Online Survey Calendar to avoid overlap and survey fatigue. 
• Prepare details about your survey purpose, target population and timing.

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Objective or Task:

Request help with survey design, sample creation, administration, analysis or reporting from the OAPA Institutional Effectiveness team.

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Instructions:

1. Review the Survey Administration Protocol to understand university survey policies. 
2. Check the Survey Administration Timeline for process steps before, during and after survey administration. 
3. Consult the Online Survey Calendar to see if other surveys are scheduled for your target population. 
4. Complete the Survey Request Form with information about your survey, population, timing and assistance needed.
   a. Indicate if you need help with sample creation, survey questions or administration.
   b. Upload survey questions if already created.
   c. Specify how data will be used and shared. 
5. After your survey closes complete the appropriate Action Plan Form (First Iteration or Subsequent Iteration) to document findings and proposed actions.
6. Submit the Action Plan Form to OAPA within 3 months of survey closing.

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Outcome:

You will receive professional support for survey design, administration and analysis. Your survey will comply with university policies, avoid overlap and maximize response rates. You will have actionable results for program or departmental improvement.

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Further Readings:

• Survey Administration Protocol PDF 
• University Survey Reports 

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Need Additional Help?

• Contact the ITS HelpDesk: Call 502-852-7997 during business hours:
  • Monday through Thursday: 6:00am – 10:00pm
  • Friday: 6:00am – 5:00pm
  • Saturday: 7:00am – 5:00pm
  • Sunday: 10:00am – 10:00pm
  • University Holidays: 7:00am – 5:00pm
  • Closed on Thanksgiving, the day after Thanksgiving, and Christmas.
  • If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.
• Live Chat: Chat with the ITS HelpDesk at https://apps.louisville.edu/it/livechat/phplive.php during business hours.
• Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.
• In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.