AI & GenAI Tools: How to Access and Use GenAI Tools at UofL

Explore how you can leverage artificial intelligence (AI) and generative AI (GenAI) tools at the University of Louisville (UofL) for research, teaching, learning, and productivity. This guide is for students, faculty, and staff who want to understand available resources, best practices, and support options for using AI at UofL.

Before You Begin:

• You need an active UofL account and credentials.
• Some tools require specific permissions or paid licenses (e.g., Microsoft 365 Copilot).
• Review university guidelines for ethical and secure use of AI and GenAI tools.
• Prepare any data or files you plan to use with AI tools.

Objective or Task:

Learn how to find, access, and use AI and GenAI tools provided by UofL for academic, research, and administrative purposes.

Instructions:

1. Visit the UofL ITS AI Services Page
   • Go to UofL ITS AI Services.
2. Review Available AI & GenAI Tools
   • Explore tools such as Google Gemini, Microsoft Copilot Chat, Microsoft 365 Copilot, Claude, ChatGPT, MetaAI, Adobe Firefly, and Imagen.
   • Check eligibility and access requirements for each tool.
3. Access AI Tools
   • Use your UofL credentials to log in to supported platforms (e.g., Microsoft 365, Adobe Creative Cloud).
   • For research or specialized projects, contact the Integrative Design & Development (IDD) team for custom solutions or pilot studies.
4. Follow Best Practices
   • Use AI tools thoughtfully and ethically.
   • Do not share personal or university-owned sensitive data with unauthorized AI tools.
   • Review UofL’s guidelines for GenAI use in teaching, learning, and research (GenAI Guidelines).
5. Request Support for Custom AI Projects
   • Submit a concept paper or proposal to the IDD team for pilot projects or custom applications.
   • Email the IDD team with your project idea, needs, and timeline (IDD Contact).

Outcome:

After completing these steps, you will be able to access and use UofL-supported AI and GenAI tools for your academic, research, or administrative needs. You will also know where to find training, support, and guidance for ethical and effective AI use.

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Further Readings:

• UofL ITS AI Services
• Integrative Design & Development

Need Additional Help

• Contact the ITS HelpDesk: Call 502-852-7997 during business hours:

o Monday through Thursday: 6:00am – 10:00pm
o Friday: 6:00am – 5:00pm
o Saturday: 7:00am – 5:00pm
o Sunday: 10:00am – 10:00pm
o University Holidays: 7:00am – 5:00pm
o Closed on Thanksgiving, the day after Thanksgiving, and Christmas.
o If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.

• Live Chat: Chat with the ITS HelpDesk at https://apps.louisville.edu/it/livechat/phplive.php during business hours.

• Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.

• In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.