UL2FCTR Duo: How to Set Up Two-Factor Authentication

Learn how to enroll in UL2FCTR Duo, the University of Louisville’s two-factor authentication system. This guide is for students, faculty and staff who need to secure their university accounts. Two-factor authentication protects your personal and institutional data from unauthorized access.

Before You Begin

• Make sure you have your UofL userID and password.
• Prepare a smartphone, tablet or phone for Duo authentication.
• Update your operating system and browser to the latest version.

Objective or Task

You will enroll in UL2FCTR Duo and set up your preferred two-factor authentication method to secure your UofL accounts.

Instructions

1. Go to the UL2FCTR Enrollment Portal
2. Log in with your UofL userID and password.
3. Follow the prompts to begin Duo enrollment.
4. Choose your authentication method:
   • Download the free Duo Mobile app from your preferred app store.
   • Set up SMS text message verification.
   • Provide a phone number for confirmation calls.
5. Verify your device by responding to a Duo push, SMS or call.
6. Set up at least one backup authentication method (highly recommended).
7. Complete enrollment and test your authentication method.
8. Use UL2FCTR Duo for logging into ULink, WorkdayHR, Blackboard, VPN, and other university systems.

Outcome

After completing these steps, your UofL account will be protected by two-factor authentication. You will receive alerts if someone tries to access your account, and you will need to verify your identity for secure logins.

Further Readings

• UL2FCTR Duo FAQs
• ITS Security Services

Need Additional Help

• Contact the ITS HelpDesk: Call 502-852-7997 during business hours:

o Monday through Thursday: 6:00am – 10:00pm
o Friday: 6:00am – 5:00pm
o Saturday: 7:00am – 5:00pm
o Sunday: 10:00am – 10:00pm
o University Holidays: 7:00am – 5:00pm
o Closed on Thanksgiving, the day after Thanksgiving, and Christmas.
o If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.

• Live Chat: Chat with the ITS HelpDesk at https://apps.louisville.edu/it/livechat/phplive.php during business hours.

• Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.

• In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.